Can I Return My Mattress If I'm Not Satisfied?
If, after sleeping on your mattress for a minimum of 30 days, you are not happy with the mattress you purchased, there are options for you. Keep in mind that our mattresses are non-returnable for a refund unless you fall into one of the two described circumstances noted below.
120-Night In-Home Trial Mattresses
Your mattress, foundation (boxspring), and/or adjustable base purchase is non-refundable. However, your mattress purchase is backed by our 120 Night In-Home Trial. Please click the following link to initiate a Mattress Exchange Request.
Try your mattress in the comfort of your own home for 120 days, risk free. Just sleep on it for at least 30 nights so that your body can adjust to the new support system. If you are not completely satisfied, let us know and we will work with you in exchanging for a new mattress.
The processing fee for a Comfort Exchange is $139 (plus state taxes where applicable) . You would also be responsible for the difference in price should the model you choose to exchange for is a more expensive model.
Please Note: While you are eligible to exchange your mattress for a mattress of lesser value, Comfort Exchanges are not eligible for refunds unless your mattress is backed by a 120-Night Money Back Guarantee.
120-Night Money Back Guarantee Mattresses
Mattress purchases that are backed by 120 Night Money Back Guarantee are eligible for exchange or a return. Please click the following link to initiate a 120-Night Money Back Guarantee Exchange or Return Request.
Like the In-Home Trial process, try your mattress in the comfort of your own home for 120 days, risk free. Just sleep on it for at least 30 nights so that your body can adjust to the new support system. If you are not completely satisfied, let us know and we will work with you to have your order picked up. Once your mattress has been picked up, we will give you your money back, stress free! All you pay is a $139 (plus state taxes where applicable) processing fee.
If you choose to exchange your mattress that is backed by a Money Back Guarantee for a different mattress and the mattress you exchange for is of lesser value than the one you purchased, we will apply that $139 processing fee to the difference in price. If the difference is still more than $139, we will refund your original method of payment -$139 to compensate the difference. If the mattress you exchange for is of equal or greater value, it will be handled through the standard Comfort Exchange process under the 120-Night In-Home Trial Mattresses section above.
Ameena Mattress Return Program
The Ameena Mattress offers a 120-Night Risk Free Trial. If you find Ameena isn't right for you, we will work together to find a local charity or non-profit that can use it instead. Once your mattress is donated, we'll give you a full refund. To start the process, email us at firstname.lastname@example.org and we'll be happy to help.
Damages or Defects
If your mattress is damaged at time of delivery, we will make every effort to resolve the issue at no cost to you. It is the customer's responsibility to inspect the product and packaging thoroughly during delivery. Please record any packaging and/or product damage on the delivery receipt that will be provided by the delivery personnel. In the event that there is damage to both the product and packaging, please refuse the order with the delivery personnel. Contact us within 1 business day, and we will work diligently to get you a replacement item.
All new and overstock mattresses, foundations and adjustable bases come with the original manufacturer warranty. This means that any potential problem related to a defect can be handled through the warranty and will not need to be returned to us. However, we will be glad to assist you with any warranty concerns.
This excludes "sold as is" or SDM clearance model mattresses, foundations and adjustable bases. SDM clearance models are backed by a 3 year US-Mattress warranty.
- Adjustable bases
- Foundations (box-springs)
- Clearance model mattresses
- Custom-size mattresses
For further assistance, please follow this link: 120-Night Policy