Am I Able to Check My Order Status?
We have created this user friendly step by step process for you to check the status of your order. Most importantly, at your convenience anywhere you have access to the internet.
To check the status of your order (This Order Status feature will not be available until 24 hours after you place your order so it has time to upload into our system) :
1. Go to the web page www.us-mattress.com
The page will look like this:
2. Left click on "Order Status" in the upper right hand corner of the page.
Your screen will then look like this:
3. Enter the E-Mail Address that you provided US-Mattress when you placed your order in the space provided. If you do not enter the same email address it will not be able to look up your order.
4. Enter the Order Number or Confirmation Code you received when you placed your order into the space provided and select "FIND". Note that there is a difference between your Order Number and your Confirmation Code:
a. Order Number is the number you receive immediately after you submit your purchase on line and it follows this format: USM-XXXXXXXXX (when entering it in to check your status only use the numbers and not the USM- portion)
b. Confirmation Code is the number attached to the official Sales Order that you will receive within the first 24 hours after placing your order. The confirmation code follows this format : SO-XXXXXXX (when entering it in to check your status only use the numbers and not the SO- portion)
5. The status of your order will then appear. It will show you if your order is processing (getting ordered with manufacturer and confirmed), in manufacturing (order is being produced at the manufacturing plant), or if your order has shipped (order has shipped from the manufacturer and is on its way to the delivery agent in your area). When your order status shows that your order has shipped it will also provide you with the delivery company and your tracking number. If you left click on the tracking number it will redirect your internet to the delivery agent's website so you can track your order.
Please follow this link for further assistance: Order Status