US-Mattress thrives on it's ability to keep our customers informed on the status of their order(s). We have automated emails that are sent to our customers at each major stage throughout the order process.
An order confirmation will be sent to you once your order has processed into our system. Please check all the information on the confirmation, including the SHIP TO address to insure all information is correct. Please contact us right away if you note any discrepancies as the slightest error can delay delivery.
For example: An incorrect zip code can cause your order to ship to the wrong city and state. If this, happens, there is a possibility we will need to set up a reship order which means that your order may need to be reproduced.
This email will automatically be sent to advise you that your order has been submitted to the manufacturer for production. This email will automatically be sent to advise that your order is in production with the manufacturer.
This email will automatically be sent advise that your order is ready to ship from the manufacturer. This email gives you specific information such the delivery agent who will be delivering your order, your tracking number and the website link so you can track shipping status.
For information on checking your order status, please read the article Checking My Order Status.
If you are not receiving email updates or are unable to check your order status on our website, please contact us to insure that we have your correct email address on file as this will affect our email communication with you as well as affect your ability to check your order status on our website.
If you need further assistance regarding your order status, please contact us here.