Will I Receive Updates After I Place My Order?
US-Mattress thrives on it's ability to keep our customers informed on the status of their order(s). We have automated emails that are sent to our customers at each major stage throughout the order process. Examples of each automated email and what they mean in terms of your order(s) are below.
1. The first email that will be sent to you will be your order confirmation email. We have attached an example of what information this email will include and look like. See below or the attachment "Order Confirmation" to view the example. When you receive this email make sure you read it through to make sure everything on it is correct, including your Shipping Address, because once the order process to a certain point, there are aspects about your order we just can't adjust. Even if you think it is the smallest thing, if something is incorrect please contact us as soon as possible.
2. The second email that will automatically be sent is to advise you that your order was sent to the manufacturer. See below or the attachment "Sent to MFG" to view an example of this email.
3. The third email that will automatically be sent is to advise you that your order is in production with the manufacturer and what the next steps are in the process of your order. See below or the attachment "In MFG" to view an example of this email.
4. The last automated email that will be sent is to advise you that your order is ready to ship from the manufacturer! This email gives you very specific information such as who the delivery agent is, your tracking number and the website link so you can track your order as it is on it's way. See below or the attachment "USM Tracking" to view an example of this email.
Please follow this link for further assistance: Order Status