We have all made a purchase at some point in time, with good intentions. After you make the purchase is when you start to analyze every little aspect of what you just did. Is it going to match, or will it fit in your available space, etc.? Some call it buyer's remorse but regardless how you classify it, you know that the furniture you purchased is not going to work for you for whatever reason. Below you will find our policies and procedures on how to request a return on your item(s).
Returns must be requested within 7 calendar days from the date of delivery. You will be subject to round trip shipping fees and a 25% restocking fee. Please note that if your delivery was free, you will be charged the outbound shipping costs paid by Bedding Pros LLC as part of the round trip shipping fees.
For furniture delivered via Front Door Delivery/Curbside Delivery, the Furniture item must be new, unused, unassembled and in the original packaging with all product literature to be eligible for a return.
For furniture delivered via White Glove Delivery (In Home Set-Up) must be in new, saleable condition to be eligible for a return.
Most furniture items are returnable excluding custom made items or any item with a fabric, color or configuration selection. Custom made will be notated in the Features field under Details on the product page.
Furniture Items must be determined by the shipper, manufacturer and Bedding Pros LLC to be free of any manufacturer defects or shipping damage (please see our defect & damage policy).
Item(s) will not qualify for the Non-damaged or Non-defective return if:
- You receive an item that is not the expected finish, fabric or leather on an item previously purchased, on any samples seen or received, on any item which may have been seen locally, on a photograph, printed material or digital image viewed on a computer monitor or any other electronic device
- You or a Bedding Pros LLC representative, on your behalf, places an order through the Bedding Pros LLC website and the item(s) listed are incorrect. You are responsible for reviewing the email order confirmation details and notifying Bedding Pros LLC within 24 hours if either, you did not receive the email order confirmation, or of any discrepancies on the order confirmation
Furniture dimensions and sizes are posted on the website under each item's product page. It is your responsibility to review the dimensions and to ensure that the furniture item(s) will fit into your home through any doorways, up or down any stairways and into any rooms. You accept responsibility to ensure that the furniture fits into your home or office. For any refused items due to the furniture not fitting into your home or office, you will be responsible for any and all fees under our return policy.
Furniture Return Request Process
To request a return, you must fill out the Furniture Return Request Form within 7 days from receiving delivery.
Within 1 business day, Bedding Pros LLC will provide you with a quote for total return charges via email which must be agreed to in writing. Once you agree to the return charges Bedding Pros LLC will provide you with a return authorization number and arrange return with our partner carrier, within 1 business day.
Returned items must be received within thirty (30) days from when the return authorization was issued.
Once the furniture arrives to our facilities, the furniture item will be inspected by our warehouse team. If the furniture passes inspection, a refund will be issued to your original method of payment less the round-trip shipping fees and 25% restocking fee within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for the refund to be reflected on your billing statement.
In the event that the furniture does not pass inspection we will reach out to you within 1-2 business days and we will ship the item back to you at your cost.
If you elect to arrange return of the furniture yourself, you will only be subject to outbound shipping fees and a 25% restocking fee. If the carrier you elect, damages the item, you will be notified once the item arrives to our warehouse. It will be your responsibility to work with your elected carrier on a damage claim and no refund will be issued for the product.
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