The overall concept is the same across the board, but here are some helpful insights and things to be aware of when you schedule your delivery. You will receive an email when your order ships out providing your order tracking number and the contact information for your local delivery agent.
When your local delivery agent has received and scanned your order into their system, they will contact you to schedule a delivery appointment. Your local delivery agent will advise you of the available days for delivery and ask which available day works best for you. Your delivery agent will also advise you of the delivery time-frame the evening before your scheduled delivery date. For your convenience, since the delivery window typically ranges from 2 to 4 hours, you can also request the delivery agent to enter instructions for the drivers to call you 30 minutes prior to delivery.
We need to have the best contact phone number for you at the time you place your order for the purpose of providing to the delivery agent. The delivery agent will be calling you directly to confirm your delivery day and time. We also need your contact information so we can reach you should any situations arise with your order.
If the delivery agent is unable to confirm the delivery date and time with you, they will not deliver to you. If unable to confirm the delivery date and time, the delivery agent will require you to reschedule your delivery for a different day. If you miss their phone call or if you have any questions or concerns regarding your delivery, just call them directly.
Additional Delivery Requests (i.e. after hours, weekends or specific delivery dates)
For your added convenience, these other options may be available for a nominal fee by phone only at 1-800-455-1052 through our Customer Service Department:
- Evening delivery
- Weekend or holiday delivery
- Specific delivery dates that are outside the delivery agents' typical schedule
When you request a delivery date that is outside of normal delivery days or times, we will contact the delivery agent to confirm if they are able to arrange a special delivery, request a quote for special delivery and call you back to advise you of the additional delivery fee. Once you give approval and payment is rendered, we will contact the delivery agent to authorize the special delivery. The delivery agent will then call you to confirm the day and time.
***Please note: Special delivery requests must go through our Customer Service team after your order is placed.
Holding Your Order
If you are unable to accept delivery for 1 to 2 weeks from when the delivery agent is attempting to schedule delivery, let them know and they will work with you. If you need your order held for more than 2 weeks, it is very possible that storage fees will begin to accrue. Please be advised that storage fees are the responsibility of the customer. If you know prior to placing your order that you may have scheduling conflicts due to business trips, vacations, etc., please see the article Ordering For a Future Delivery Date.
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Please follow this link for further assistance: Scheduling Delivery