Money Back Guarantee
Many of the mattresses we sell come with a 120-night money back guarantee! Try your mattress in the comfort of your own home for 120 nights, risk free. Just sleep on it for at least 30 nights so that your body can adjust to the new support system. If you are not completely satisfied, let us know. For qualifying mattresses we'll give you 100% of your money back, stress free. No shipping charges, fees or worries! Along with the option of returning your mattress for a full refund, you also have the option to exchange your mattress for a different one!
If your mattress comes with the 120 Night Money Back Guarantee you will see the wording on the product page in the upper right corner next to the price of the merchandise or you will see it when you scroll down toward the bottom of the product page and select the Our Guarantee tab as shown below.
If you wish to exchange your mattress, we will make an exchange for you for up to 120 days after delivery. (An increase in price requires payment for the current price difference at the time of exchange. Exchange covers same size mattress, limit 1 exchange per customer. Custom size mattresses are not eligible for exchange due to manufacturing variance in sizes.) There is NO processing fee! All we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. We will take care of shipping, delivery and pick up of your original mattress. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision. You can fill out our comfort questionnaire and one of our sleep experts will help select the perfect replacement mattress for you and/or you can always go to any mattress store and physically try out different mattresses to help aid in your decision.
Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
Terms & Conditions
Mattresses must be tried for at least 30 nights before an exchange takes place. There is no processing fee because of the Money Back Guarantee. The only increase you would pay would be the difference between the price you paid for your original mattress and the price of the new mattress if you choose to switch to a more expense one (at time of exchange). Law tags must be attached and we can’t accept any mattress that is stained or damaged. Limit of one trial per person. Not valid on warranty exchanges, foundations/box springs, custom size or handmade mattresses.
Fees For Pickup & Return
Like Comfort Exchange requests, there is a $139 (plus state taxes where applicable) processing fee associated with a return request. There is no need to pay any fees up front. Once your mattress order has been picked up, we will give you your money back. The processing fee will simply be deducted from your refund.
Please follow this link for further assistance: Money Back Guarantee