Our return policies are determined by product type. Please review the following information before requesting a return.
Mattresses, Adjustable Bases & Foundations
If your mattress comes with our 120 Night Money Back Guarantee, then you may return the mattress for your money back, or you may exchange your mattress for a model that better suits your comfort needs. Please see our article on our 120 Night Money Back Guarantee for more information.
If your mattress comes with our 120-Night In Home Trial and you are not completely satisfied with it, then you may exchange the mattress for a different model that would be better suited for your comfort needs. Please see our article on our 120-Night In Home Trial for more information. These mattresses are not returnable.
***Adjustable bases, foundations (box springs) and any custom-size or clearance model mattresses are not returnable.
In the unlikely event that your order arrives with damages, please see our article on Delivery Damages for further assistance.
To inquire further about one of our 120-Night Guarantees click the following link: 120-Night Guarantee
Returns for furniture must be requested within 7 days from receiving delivery. Furniture returns are assessed round trip shipping fees and a 25% restocking fee.
After requesting your return, we will provide you with a quote in 1-2 business days for total return charges via email which must be agreed to in writing. Once you agree to the return charges, we will provide you with a return authorization number and arrange return with our partner carrier.
Returned items must be tendered to our deliver partner within 14 calendar days from when the return authorization number was provided to you.
Once the furniture arrives to our facilities, the furniture item will be inspected by our warehouse team. If the merchandise passes inspection, a refund will be issued to your original method of payment less the round-trip shipping fees and 25% restocking fee within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for the refund to be reflected on your billing statement.
In the event that the furniture does not pass inspection we will reach out to you within 1-2 business days and we will ship the item back to you at your cost. If you elect to arrange return of the furniture/linens yourself, you will only be subject to outbound shipping fees and a 25% restocking fee. The furniture must be received within 30 calendar days from when the return authorization number was provided to you. If the carrier you elect, damages the item, you will be notified once the item arrives to our warehouse. It will be your responsibility to work with your elected carrier on a damage claim and no refund will be issued for the product.
You may request a return for furniture at the following link: Furniture Returns.
Our guarantee is simple; purchases are refundable for 30 days from delivery. Returned merchandise needs to be in the original packaging, unopened and in new, saleable condition with all original product literature. Customers are responsible for shipping the product back to us. Since we ship from multiple locations, please be sure to email us for a return address. No refunds will be issued for any item shipped to the wrong address. The item must be received by our facilities within 30 days from delivery for the return to be accepted. When shipping your merchandise back make sure to reference your order with a confirmation code so we know whom to refund. Credit will be given to the original method of payment from 3 to 5 business days from product return arrival. Any items returned after 30 days from delivery or with evidence of use, or damage to the product or packaging will not be accepted. We will reach out to you and charge outbound shipping charges to ship the item back to you. No refund will be given.
Clearance and overstock items, unpackaged linens, and custom ordered product (such as, but not limited to, Matouk Linens and monogrammed linens from Sferra are final sale and unable to be returned or exchanged.
To request a return, please follow the link to our return request: Request A Return